Oahu Transit Services, Inc.
Fixed Route
Monthly
Performance Report
February 2022
Prepared by OTS Service Evaluation
·
Ridership
Average weekday ridership
for the month of February 2022 was 110,161, up by 23,837 or 28% from the
previous year. Fiscal year-to-date ridership
is at 22,651,652, up by 33% from the previous year.
While ridership continues
to recover in 2022, it is still approximately 33 percent lower than
pre-pandemic level. It is uncertain when
ridership will fully recover and it will depend on loosening State and City restrictions,
change in work environment (i.e. work from home) and tourism recovery (especially
from international visitors). University
students have returned to in-person instructions and we expect that to help
increase ridership.
·
On-Time Performance
System-wide on-time performance
is at 70% for the month of February 2022. Out of 106 total routes, 36 routes exceeded
on-time performance at 80% and 2 routes performed under 50%.
The DTS and OTS Service
Review Committee reviews service levels, including on-time performance monthly.
·
Safety and Security
The number of reported
crimes has been on an upward trend for the fiscal year. They are largely attributable to vandalism
incidents.
·
Maintenance
As a result of the
COVID pandemic, the spare ratio is above our normal 20% requirement due to low
ridership.
|
Key Performance
Indicators (KPI) |
February |
February |
February |
Percent |
YTD for |
YTD for |
February |
Percent |
12 Month |
Benchmark |
|
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2019 Pre-Covid |
||
|
|
|
|
|
|
|
|
|
|
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|
Total
Monthly Ridership |
2,751,406 |
2,172,059 |
4,760,783 |
26.7% |
22,651,652 |
17,081,452 |
40,996,596 |
32.6% |
61,140,545 |
|
|
Average
Weekday Ridership |
110,161 |
86,324 |
193,128 |
27.61% |
104,458 |
78,584 |
191,403 |
32.92% |
189,944 |
|
|
Percent
of Trips On-Time |
70% |
73.5% |
70.9% |
-3.5% |
72.5% |
74.7% |
71% |
-2.18% |
71.23% |
75% |
|
Bus
Availability |
85.9% |
89.3% |
89.2% |
-3% |
88.0% |
89.8% |
91% |
-2% |
91% |
90% |
|
Bus
Miles/Major Collisions |
393,448 |
394,969 |
243,986 |
-0.39% |
407,905 |
672,465 |
220,376 |
-39.34% |
398,688 |
200,000 |
|
Preventable
Acc./Mil. Mls. (Rolling 12
Mos.) |
|
|
|
|
2.45 |
1.69 |
2.43 |
44.97% |
1.75 |
3.00 |
|
Bus
Miles/Mechanical Road Calls |
10,706 |
11,790 |
8,758 |
-9.19% |
11,834 |
11,776 |
11,258 |
0.5% |
11,336 |
10,000 |
|
Spare
Ratio |
56.69% |
51.27% |
20.18% |
5.42% |
53.53% |
61% |
20.4% |
-7.09% |
20.19% |
>20% |
|
Percent
of Inspections Comp. On-Time |
100% |
100% |
100% |
0% |
99% |
100% |
100% |
-1% |
100% |
100% |
|
Percent
Maintained Pullouts |
99.65% |
99.43% |
98.8% |
-0.35% |
99.6% |
99.6% |
99.6% |
-0.4% |
99.18% |
100% |
|
Cost
per Service Hour* |
$151.12 |
$140.82 |
$131.22 |
7.3% |
$146.96 |
$145.25 |
$129.35 |
1.2% |
$130.05 |
$153.59 |
|
Cost
per Passenger Trip* |
$6.21 |
$7.36 |
$3.44 |
-15.7% |
$6.36 |
$8.31 |
$3.39 |
-23.53% |
$3.44 |
$7.41 |
|
Cost
per Mile |
$10.85 |
$10.12 |
$9.58 |
7.2% |
$10.54 |
$10.41 |
$9.52 |
1.24% |
$9.52 |
|
|
Passenger
Trips per Hour* |
24.35 |
19.13 |
38.17 |
27.26% |
23.13 |
17.82 |
38.41 |
29.83% |
37.88 |
20.7 |
|
Farebox Recovery |
14.36% |
15.78% |
26.34% |
-9% |
14.16% |
10.88% |
27.1% |
30.2% |
26.28% |
27% |
|
Trips
per Mile |
1.75 |
1.37 |
2.79 |
27% |
1.66 |
1.26 |
2.81 |
31.7% |
2.77 |
|
|
Average
System Speed |
12.67 |
13.22 |
12.76 |
-4% |
12.79 |
13.23 |
12.73 |
-3.29% |
12.72 |
|
|
Percent
Complete in 30 Days (Customer) |
98% |
98% |
97% |
0% |
97.6% |
96% |
96.6% |
1% |
96.7% |
95% |
|
Complaint
Rate (Complaints per 100,000 Trips) |
11.70 |
14.00 |
8.70 |
-16.38% |
14.01 |
19.48 |
8.94 |
-28.08% |
9.24 |
12 |
